Privacy Policy

1. What this policy covers

This Privacy Policy explains how Chatme (“we”, “us”, “our”) collects, uses, and shares information when you use our website, dashboard, and embedded widget (collectively, the “Services”).

2. Information we collect

• Account and workspace information: email, name, organization/workspace metadata you provide.
• Knowledge sources: content you upload or connect (e.g. text, documents, website links) to power your assistant.
• Conversation data: messages sent via the widget or dashboard, and system responses.
• Technical and usage data: basic logs and identifiers such as IP address, timestamps, and device/browser signals, for security and performance.

3. How we use information

• Provide, maintain, and improve the Services.
• Authenticate users and secure accounts.
• Generate chatbot responses using your configured sources.
• Detect, prevent, and respond to abuse and security incidents.
• Communicate with you about product and support.

4. How we share information

We may share information with service providers that help us run the Services (for example: hosting, analytics, and AI model providers) and when required by law. We do not sell your personal information.

5. Data retention

We retain data for as long as needed to provide the Services and for legitimate business purposes (such as security, dispute resolution, and compliance). You can delete knowledge sources from your dashboard, and you may request account deletion.

6. Your choices and rights

Depending on your location, you may have rights to access, correct, export, or delete certain information. You can also log out at any time from the dashboard.

7. Security

We use reasonable safeguards designed to protect information. However, no method of transmission or storage is 100% secure.

8. Contact us

Questions about privacy? Contact us through the dashboard or email your administrator.